…or operating a two-tier model (senior internal strategists + managed BPO execution layer). Familiarity with AI/automation tooling in an operational or WFM context…

Zoox is seeking a Manager, Service Operations Systems to lead the strategy, optimization, and scaling of the enterprise systems supporting our Fleet Service Operations…

About the Team Customer Experience and Integrity (CXI) operates DoorDash's global support network. Partner Success (PxS) manages the partner-operated network that delivers…

…This Senior Manager, Technical Product Management will lead central operations functions within GO-AI, including quality assurance, labor planning and capacity management, and people…

…time queue management. Conduct training for new hires and as required for Operations. SLA and Reporting: Maintain SLAs for the WFM JIRA channel and…

…Operations. ---- Preferred Qualifications ---- 1+ years of WFM experience with 1+ years of experience managing a similar role. . Proven experience in workforce real-time management…

…time management. - Identify and close tooling gaps and duplication across Wolt and Roo WFM stacks. - Own and evolve the consolidated WFM target operating model…

…3+ years of Workforce Management experience , with hands-on exposure to Real-Time Management, Scheduling, or broader WFM operations. 2+ years of prior experience…

…You'll report to the WFM Service Manager and play a vital role in using data-driven insights to perfectly staff our customer operations…

…Service Cloud, Team Lead Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale…

…operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed…

…The specialist will partner closely with the WFM Systems Tools Manager and cross-functional teams to ensure smooth system operations, consistent processes, and effective…

…WFM Program Specialist / 13-1082; Project Management Specialist. May telecommute. Basic Qualifications Employer will accept a Bachelor's degree in Business Administration, Operations Research…

…time it recurs. - Own workforce management for the partnership end to end: staffing plans, capacity forecasts, and the WFM tooling and process built to…

…Skills & Experience - 6–8+ years of deep operational experience in contact center platform operations, workforce management (WFM) architecture, or enterprise business process automation. - 5…

…You'll report to the WFM Manager and partner daily with our Real-Time and Capacity Planning leads. You Will - Build and publish agent…

…We are looking for a person who has Required: - Proven experience leading operations as a manager of managers, ideally across multiple teams or locations…

…Skilled at collaborating cross-functionally (e.g., Vendor Management, QA, WFM, Program teams) to align external partners with central L&D governance. 8. Operational…

…footprint of WFM metrics, RCA with supported narratives using trends and current performance Support site-level resources with real-time management of schedule adherence…

…This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM). This role will be…

…enrollment orchestration across four surfaces, a plan simulation engine ingesting claims data under HIPAA-compliant consent frameworks, population-aware personalization for corporate/WFM/operations…

…You will report into the Workforce Management (WFM) team and serve as an integral contributor to scaling operations and propelling Gusto to the next…

…initiatives and influence planning and operations practices across teams Experience building or managing data pipelines that integrate multiple WFM data sources (volume, AHT, shrinkage…

…2+ years of progressive experience in Workforce Management, Real-Time Operations, or an Operational Command Center environment. (Experience in the travel industry is a…

…WBR) by synthesising Support OKRs, financials and operations metrics into crisp insights and recommendations for leadership. - Partner with Support Operations and Workforce Management to…