…Cross-functional partnership — align training and quality initiatives with operational priorities alongside Team Managers, SMEs, Workforce Management, and regional leadership. Reporting & insights — track enablement…

…Build and maintain a strong partnership with Customer Success Managers (CSMs), ensuring seamless collaboration across account management, operational delivery, client retention, and growth initiatives…

…7+ years of progressive leadership experience in Operations Strategy, Project Management, and/or Advanced Workforce Management. Project & Process Management: Strong background in leading complex…

As our Director, Staffing Transformation & Operations, you will lead a critical transformation in how Member Care scales across staffing strategy, workforce management, vendor strategy…

…offs, and make faster, more confident operational decisions Lead, coach, and develop a team of three WFM specialists — setting clear goals, giving regular feedback…

…You'll partner daily with product managers, engineers, and researchers, and collaborate with store operations and business stakeholders to ground your work in real…

…We partner deeply with Central Compliance, Compliance Technology, Engineering & Architecture (EAA), GFCO Operations, Analytics, Workforce Management (WFM), Financial Crimes Data Intelligence (FCDI), and Legal…

…Work with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements. Partner with internal key stakeholder teams to enhance the…

…Business, Operations, Analytics, Engineering, Finance, Economics, or related field (or equivalent experience) 6+ years in workforce planning, WFM, operations planning, program management, or similar…

…Model Context Protocol), AgentCore, Strands SDK - Knowledge of **contact center operations** — WFM, quality management, compliance recording, PCI-DSS, HIPAA considerations - Experience **migrating legacy platforms…

…by the Clinical and Operations Manager To adhere to the operational standards as set out by Clinical and Operations Manager Requirements: Relevant Master’s…

…The ideal candidate brings deep WFM domain expertise, strong analytical fundamentals, and the ability to operate with ownership and precision in a fast-moving…

…Guide partners through operational hurdles, including KYC requirements, device logistics, and platform integration questionnaires. Internal Sales Enablement: Equipping regional account managers with the tools…

…Own the Genesys vendor relationship on behalf of Operations & Member Experience: managing partner performance to contract and SLAs, escalating issues when needed, and representing…

…You will work at the intersection of contact center operations and applied AI, helping customers move from proof-of-concept to pre-production for…

…Our team operates at the forefront of agentic AI adoption, helping customers become production-ready with Amazon Connect's Unlimited AI features. Specialist Solutions…

…Salesforce; Hubspot) and Case Management systems (e.g. Salesforce Service Cloud, Zendesk, Intercom) and integrated CTI (e.g. Zoom Contact Center, Aircall), WFM (e…

…This individual is responsible for demand forecasting and long-term planning across multi-channel contact center operations for our Global Operations team. This role…

…This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM). This role will be…