…ownership of WFM platform decisions, including our current tooling assessment, with a focus on platforms that support API-based customization and automation - Work closely…

…adoption or process automation within an operations organization - Familiarity with make/buy decisions for operational software tools (WFM, scheduling, planning platforms) Our inclusive culture…

…Service Cloud expertise) and 5+ years directly leading technical teams. Deep platform expertise across architecture, customization, automation, integrations, security, and governance. Proven track record…

…Experience working with simulation environments like Isaac Sim or similar platforms. Consistent track record of leading projects end-to-end and delivering results with…

…You'll report to the WFM Manager and partner daily with our Real-Time and Capacity Planning leads. You Will - Build and publish agent…

ABOUT NU Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been…

…Actively lead in BPO L&D syncs is essential for keeping BPOs informed of Uber priorities and upcoming programs, while also gathering insights on…

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect…

…Demonstrated leadership and accountability — able to set standards, influence outcomes, and drive results across a team. Demonstrated track record of owning WFM automation or…

…Familiarity with AI/automation tooling in an operational or WFM context (e.g., agentic workflows, LLM-assisted forecasting, low-code automation platforms). SQL experience…

…Collaborate closely with the Service Intelligence Engineer, BI & Automation Analyst, and Service Excellence Lead to identify repetitive tasks that can be automated out of…

…You will lead the evolution of our staffing model, the intentional use of outsourced partner capacity, and the way AI, automation, and human-in…

…ll lead a team of three WFM specialists to replace our manual, Google Sheets-based forecasting models with an AI and automations driven approach…

…adoption or process automation within an operations organization - Familiarity with make/buy decisions for operational software tools (WFM, scheduling, planning platforms) Amazon is an…

…functional experience with Operations, Finance, HR, Recruiting, and WFM teams Hands-on experience with WFM platforms (UKG, NICE, Verint, or similar) Advanced SQL and…

…solution patterns, reference architectures, and automation frameworks that reduce future engagement timelines b)Pre-Sales Leadership (10%) 1.Lead customer discovery conduct workshops, ideation…

…communicate capacity risks, dependencies, and staffing recommendations to operational stakeholders and WFM leadership Utilize generative AI responsibly, maintaining human oversight to deliver business-ready…

…Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred. Strong business acumen with the ability to balance…