…As a Support Specialist focused on Subscriptions & Billing, you will own customer-facing resolution for billing, invoicing, payment, subscription, and account access issues across…

…and design partnership with Engineering on the internal billing and metering platform, ensuring it can support the pricing models the business needs to launch…

…a billing system that had to support real usage metering, invoice correctness, and flexible commercial models rather than a single static subscription plan. - Built…

…Subscription Management - Coordinate renewals, upgrades, downgrades, and amendments with relevant stakeholders. - Monitor subscription health and proactively flag anomalies or issues. Sales Support - Support account…

…Deep understanding of subscription models, billing systems, and revenue recognition principles. Strong understanding of developing human-centric CX experiences, enterprise systems, and architecture, particularly…

…About the team Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge…