…The Senior Director, Escalated Provider Issue Resolution team supports strategic provider accounts, high-complexity escalations, root-cause remediation, and provider service governance. This role…

…Use CRM data to proactively identify accounts & issues that require a more focused approach to resolution. Preferred Qualifications : Passionate about Customers - Strong customer orientation…

…Senior Technical Program Manager (Operations) to serve as the Operations organization's advocate within our engineering-driven product development programs. Reporting to the Director…

…Monitor product health, adoption progress, delivery risks, consumer onboarding, migration readiness, and legacy dependency resolution, escalating recommendations and decisions to the Executive Director as…

…This role will report to the Senior Director, Employee Relations. This role calls for a genuine problem solver: someone who can walk into a…

…escalations while improving the quality of product and engineering signal when escalations are needed. - Deep understanding of support quality metrics: response time, resolution time…

…This is a senior-level individual contributor role that reports to the Team Member Relations Director. You'll work with a high degree of…

…Leads critical recoveries and engages in resolving escalations across other critical projects and ensures tools are updated. Manages issue closure as a high priority…

…You’ll improve provider activation, appointment availability, integration reliability, and account scalability while resolving systemic issues that could limit customer growth. You’ll also…

…and resolution of issues and will be the customers’ advocate for issues that require assistance from the HQ Support team. You will provide feedback…

…This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT…

…This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT…

…when requirements are unclear, escalating and resolving issues at the appropriate level, and driving decisions without requiring escalation to senior leadership for routine program…

…Partner with regional accounting teams to proactively identify reporting risks and ensure timely resolution of technical and operational issues. Maintain strong governance processes to…

Project Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity…

…as an escalation point for highly complex operational and/or technical issues. Oversees teams leveraging innovative techniques to address significant ambiguous issues, identify root…

…Issue/Defect Collaboration, Software Products Support Provide executive technical leadership for high-impact customer, production, performance, availability, security, and product-quality issues. Partner with…

…owners responsible for customer-facing delivery, issue resolution, and stakeholder communication. Establish governance mechanisms for customer requests, escalations, audits, milestone reporting, SLA visibility, service…

…and resolution of issues and will be the customers’ advocate for issues that require assistance from the HQ Support team. You will provide feedback…

…As the Senior Director, EMEA Energy Markets , you will lead Microsoft’s regional Energy Markets team across Europe, the Middle East, and Africa (“EMEA…

…with a critical accounts, save, or escalation management program is strongly preferred. Experience managing people leaders or senior individual contributors, with the judgment to…

…The Senior Delivery Director, Program Management role is part of the Snowflake Services Delivery Team. Our purpose is to accelerate customer adoption and drive…

…Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths. Create and maintain…