…or operating a two-tier model (senior internal strategists + managed BPO execution layer). Familiarity with AI/automation tooling in an operational or WFM context…

…You'll report to the WFM Service Manager and play a vital role in using data-driven insights to perfectly staff our customer operations…

…Service Cloud, Team Lead Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale…

…operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed…

…The specialist will partner closely with the WFM Systems Tools Manager and cross-functional teams to ensure smooth system operations, consistent processes, and effective…

…WFM Program Specialist / 13-1082; Project Management Specialist. May telecommute. Basic Qualifications Employer will accept a Bachelor's degree in Business Administration, Operations Research…

…time it recurs. - Own workforce management for the partnership end to end: staffing plans, capacity forecasts, and the WFM tooling and process built to…

…Skills & Experience - 6–8+ years of deep operational experience in contact center platform operations, workforce management (WFM) architecture, or enterprise business process automation. - 5…

…You'll report to the WFM Manager and partner daily with our Real-Time and Capacity Planning leads. You Will - Build and publish agent…

…We are looking for a person who has Required: - Proven experience leading operations as a manager of managers, ideally across multiple teams or locations…

…Skilled at collaborating cross-functionally (e.g., Vendor Management, QA, WFM, Program teams) to align external partners with central L&D governance. 8. Operational…

…footprint of WFM metrics, RCA with supported narratives using trends and current performance Support site-level resources with real-time management of schedule adherence…

…This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM). This role will be…

…enrollment orchestration across four surfaces, a plan simulation engine ingesting claims data under HIPAA-compliant consent frameworks, population-aware personalization for corporate/WFM/operations…

…You will report into the Workforce Management (WFM) team and serve as an integral contributor to scaling operations and propelling Gusto to the next…

…initiatives and influence planning and operations practices across teams Experience building or managing data pipelines that integrate multiple WFM data sources (volume, AHT, shrinkage…

…2+ years of progressive experience in Workforce Management, Real-Time Operations, or an Operational Command Center environment. (Experience in the travel industry is a…

…WBR) by synthesising Support OKRs, financials and operations metrics into crisp insights and recommendations for leadership. - Partner with Support Operations and Workforce Management to…

…Cross-functional partnership — align training and quality initiatives with operational priorities alongside Team Managers, SMEs, Workforce Management, and regional leadership. Reporting & insights — track enablement…

…Build and maintain a strong partnership with Customer Success Managers (CSMs), ensuring seamless collaboration across account management, operational delivery, client retention, and growth initiatives…