…overall Customer service strategy - Lead a distributed engineering organization of 200 - Deliver ambitious new capabilities: agentic automation for resolution recommendation, reimagine associate experience of…

…Director of Associate Experience (AE) Tech within Amazon Customer Service (CS), driving the highest-priority cross-portfolio initiatives that require coordination across multiple engineering…

…The Solutions Architect will spend most of their day interacting with several customer stakeholders, including CxOs, Directors, Architects, Developers, and Engineers. Key job responsibilities…

…product - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience managing technical products or online services - Experience in…

…Network Solutions sits at the intersection of customer experience and associate experience within Amazon Customer Service, owning the logic and infrastructure that determines how…

…You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS…

…This role requires daily interaction with senior leadership (Directors, VPs) and external stakeholders (C-suite customers, government officials, partners). You will be at the…