…Makes technical and sales presentations to customer's technical staff and senior management. Serves as a trusted technology advisor to customers and serves as…

…Senior Manager, Product Management - Locations, CX Why We Have This Role The Senior Manager, PM will lead the Locations team within Customer Experience product…

…managing senior specialists or team leads and improving performance across service quality, efficiency, and customer satisfaction Demonstrated familiarity with financial markets and trading products…

…Makes technical and sales presentations to customer's technical staff and senior management. Serves as a trusted technology advisor to customers and builds champions…

…Management, Professional Services, and Engagement Management teams. You'll design and build systems, including AI workflows that operate within the Customer Experience Operations (CXO…

…You'll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them…

…management, build lifecycle, multi-module projects, and plugin configuration Financial industry experience Demonstrated experience leading effective use of approved AI-assisted software development tools…

…Lead strategic service design work alongside Product Management and CX teams — mapping end-to-end service blueprints, identifying where AI can augment or accelerate…

…models, secrets management, data protection, and API gateway security Own the security design for AI/agentic features — prompt injection defense, tool-invocation authorization, non…

…Reporting directly to the Senior Manager of Customer Experience Strategy, this position plays a pivotal role in fostering a skilled and compliant workforce. Duties…

…AI (Lex, Q in Connect) - **Integration expertise** — building production integrations with CRM/ITSM systems (Salesforce, ServiceNow, Zendesk), telephony (SIP/PSTN), and workforce management platforms…

…high traffic Cx-facing product surfaces Own the analytical direction for NV Consumer, including goal formulation, frameworks for opportunity identification, data tools for cross…

…Makes technical and sales presentations to customer's technical staff and senior management. Serves as a trusted technology advisor to customers and serves as…

…service data tooling, visualizations and insights needed to drive decision making and monitoring around CxS products Collaborate with stakeholders, your manager and peers to…

…and delivery of analytical data products (datamarts, automated reporting suites, deep-dive frameworks, and AI-powered self-serve tools) that give leadership a clear…

…The CX Automation team within Enterprise Applications & Architecture engineers seamless, intelligent customer experiences by maximizing automation across support surfaces. As Senior Product Manager for…

…assistance Manage resource assignments and staffing levels, including recruitment as needed Identify and implement improvements to the processes and tools used Develop senior-level…

…related tools, share customer feedback, and contribute ideas and playbooks that strengthen our broader CX and GTM practice. What you bring: Experience managing Enterprise…

…leveraging AI tools to optimize your own design and productivity workflows. Service Operations expertise: Deep understanding of Service Operations (ITOM /Devops/ Incident Management/ Monitoring…

…You'll drive the adoption of AI-powered investigation tools, build frameworks that connect certification rigor to production quality, and establish the mechanisms that…

…This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates…

…As a Senior Partner Manager for EMEA, you'll own our partner relationships across a defined set of priority markets, working closely with our…

…fidelity tools and AI-assisted design workflows to validate concepts with stakeholders and customers - Partner with Product Management and Engineering throughout the product lifecycle…

…A day in the life - Partner with design managers and senior product partners to identify the biggest customer risks and opportunities, and scope research…

…AI Tool Fluency: Practical exposure and experience using generative AI tools to improve day-to-day coding efficiency and technical exploration. Technical Communication: Exceptional…