…Snowflake’s Support team is expanding! We are looking for a Manager to lead our Escalation Management Team. As a Manager of Escalation Management…

…The Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally…

…Experience with workflow management tools, escalation systems, and knowledge management practices. Proficiency in operating communication and a variety of SW tools and emergency response…

…As a Senior Support Escalation Manager, you will be the primary contact managing escalated customer and partner issues. This opportunity will allow you to…

…This role manages highly complex levels of escalated problems, involving a broad range of technical issues. The TSL will ensure we understand customer needs…

…As our strategic Escalation Manager, you will be the definitive owner and quarterback guiding our most critical, complex upmarket customer crises to resolution. We…

…Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the…

…We're hiring a Program Manager to sit at the center of that motion, owning the mission-critical, cross-functional programs that shape how…

…management Own the supplier performance management of their respective commodities, which includes key delivery, quality, cost, and innovation metrics Act as the primary escalation…

…financial controls (booking accuracy, revenue recognition, concession tracking), deal process discipline, system requirements (CRM, contract management, billing), and legal compliance. - Operate AI-Native by…

Overview Resolves issues identified and escalated by Consulting Project Managers from teams and customers regarding internal or critical customer issues, and manages internal executive…

…What you’ll bring Background managing complex, customer facing support cases end to end, from initial inquiry and triage through reproduction, escalation, and resolution…

…management Own the supplier performance management of their respective commodities, which includes key delivery, quality, cost, and innovation metrics Act as the primary escalation…

…Participate in a 24x7 on-call rotation and be an escalation contact for service incidents. Who you are Extensive hands-on experience managing Kubernetes…

…hiring, coaching, and managing performance at scale - Experience managing high-volume or queue-based work and the metrics that govern it - Experience in estimating…

…What you’ll need to be successful - 6-8+ years of regulatory, compliance or risk management experience with a focus on international financial activity…

…Collaborate with schedulers, and managers to fulfill action requirements. Communicate effectively and escalate issues promptly across various platforms and to specific stakeholders. Escalate issues…

…team of Verification Risk Operations Associates dedicated to managing higher‑tier support and internal escalations. Your team will assess onboarding possibilities from a verification…

…operations, and site readiness programs. - Manage operational execution across rack contract manufacturers including CTB tracking, build planning, and escalations. - Coordinate rack delivery timelines against…

…with the Workplace Manager to ensure timely, accurate deliveries. - Maintain strong vendor relationships and monitor service levels. - Monitor, track, and escalate operational and facilities…

…for failed or degraded hardware. - Partner with data center operations to manage and perform field-replaceable unit (FRU) repairs for GPUs, power supplies, cooling…

…recurring org health pulse (engagement scores, regrettable attrition, leveling drift, manager effectiveness), escalating early signals before they become structural problems What you’ll bring…

…This is not a people manager role. It is a senior strategic IC operator role for an expert negotiator who wants to remain close…

…upstream, and serve as the escalation point for complex tier 2/3 issues. You will own identity, device management, SaaS lifecycle, and the automation…

…operational bar, and hold the team to it Serve as the management escalation point for complex partner issues, coordinating across financial partners, Stripe engineering…