Service Recovery: Distressed Customer Development

What Intuit says about it

You are relentlessly customer obsessed and move with a high bias for action to resolve issues that cause friction and erode customer trust in our products. This role owns scaling and enhancing the Distressed Customer program, translating customer distress signals into scalable service recovery outcomes. It is responsible for enhancing detection signals to identify at-risk customers earlier, defining recovery playbooks by failure type, and reducing transfer rates through systemic handoff-pattern analysis. Responsibilities Enhance distressed detection signals to provide world class customer service recovery Represent customer distress signals in weekly leadership reporting Lead distressed customer Gembas Develop, manage, and deliver Distress Customer performance to executive audience Reduce transfer rates by identifying handoff failure patterns at scale Define and operate customer…

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